Melbourne Deluxe Chauffeurs – Terms and Conditions

We are obliged to provide you with formal terms and conditions.

Melbourne Deluxe Chauffeurs are available for hire 24 hours a day 365 days a year.

Bookings for Bank & Public holidays are subject to availability and special negotiated rates will apply.

Booking Conditions

At the time of booking, clients should always ensure the following information is correct and they have allowed sufficient travel time. Melbourne Deluxe Chauffeurs is not responsible for any cost incurred by the client (missed flights, etc) associated with recognising travel arrangement which includes any circumstances not under Melbourne Deluxe Chauffeurs’ control (weather conditions, road works, traffic delays, etc).

We confirm all email bookings by return by phone / email, normally on the evening prior to travel. Please note, if you have not received a confirmation, this may mean that a booking has not been confirmed. In this instance, please contact us to finalise and confirm a travel time and date.

Extras

Any variation of direct journey not advised at time of booking, such as extra pickups, preferred routes and stops as requested by client will incur extra charges by our hourly kilometre rate, whichever the greater or as determined by the chauffeur.

Accepted Payment Methods

Melbourne Deluxe Chauffeurs accepts MasterCard, Visa, American Express, Diners Club, EFT & cheques. A surcharge of 5% will be levied for all credit card payments on top of the booking fare.

Cancellations/ Late Charges

A minimum 2 hours cancellation is required. If this requirement has not been met, full payment of the trip charge applies. If advanced notice is given 50 % Booking fee will be charged.

Late changes must be notified with at least 2 hours notice, otherwise cancellation charges will apply or additional waiting times will be charged.

If a client/passenger fails to arrive at the designated location and/or has not informed Melbourne Deluxe Chauffeurs of any change of plan, then the full amount will be charged plus wait time where applicable.

Waiting Time

Waiting time at Melbourne Airport from flight landing time is as follows:

Melbourne Airport parking fees will be charged at $5.00 (first 25 minutes) for domestic pick ups and $15.00 for international pickups (1 Hour )

On Time

Please be assured that Melbourne Deluxe Chauffeurs will take every reasonable safeguard to achieve an on time service, however in the unlikely event that our chauffeurs arrives later than the booked in pick up time due to circumstances how so ever caused, no liability will be accepted by Melbourne Deluxe Chauffeurs. A client notification will be sent in the event of unexpected delays.

Smoking

In accordance to strict Public Health and Safety guidelines, we adhere to and maintain a non-smoking policy in all of our vehicles, however additional time can be added to the journey at the time of booking to allow the chauffeur to make additional stops allocated for smoking breaks.

Insurance

We are insured for passenger travel. This insurance is for public liability and NOT independent travel insurance. This covers all the passengers in the vehicle while it is in operation.

Although every endeavour will be made to ensure the safe keeping of personal property, we cannot accept liability for the loss of individual items. Please check that you have sufficient coverage for any personal property that you bring into our vehicles.

Vehicle Presentation

Clients/passengers are responsible for any damage or soiling they cause to the interior and/or exterior of a vehicle whilst on hire to them and or during the journey. Such clients will be invoiced accordingly for any repair or valeting required reinstating a vehicle to previous working order.

Inappropriate Behaviour

Clients/passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.

Chauffeur Attire

Melbourne Deluxe Chauffeurs will wear at a minimum a shirt collar and tie, a smart formal suit.

Amendments to Terms and Conditions

Melbourne Deluxe Chauffeurs reserves the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented or at the time of inquiry/booking.

Words from Our Customers

Johan Paul

Good service & clean cars never let me down always on time

Beck Morrison

Hardy and his team of professional chauffeurs are exceptional. They go above and beyond to provide an elite service. Would highly recommend.

Duncan Mok

Hardy and team are fantastic. They worked with us as we finalized our plans (during the Christmas holiday weekend and a pandemic!), confirmed what vehicles they would bring and when, communicated clearly in the lead up, and were out front of our hotel as we exited the building. The vehicles were spotless, and one was actually brand new. They had sanitized between customers and provided us with hand sanitizer and gloves (we had our masks of course). They loaded all our luggage (ten suitcases plus carry-on) carefully and respectfully. They were careful and courteous, excellent drivers and the whole experience for me and my family was perfect. I will absolutely be using them again and will be recommending to my friends. An excellent customer service experience.

James and Janine Brown

Great, personalised service from Hardy. Even though the times we required were very early in the morning, it was a pleasure to be transported on time with minimum fuss to and from Melbourne Airport in a new and comfortable Mercedes Benz. We would thoroughly recommend this service.

John Ball

We only use Hadi/Kimmi now. Always early, fair dinkum good guys, cars as good as they are – clean, top class.

David Falzon

Hardy and the team are a well organized, service levels is outstanding and the cars are well presented. thanks again Hardy and team.

Shevin Samarasena

Amazing service with classy vehicles and drivers. No doubt you will be highly satisfied with your ride. I would highly recommend this chauffeur service for anyone and any occasion.